Grattify - FAQ

Frequently Asked Questions

(I'm Buying)

As a unique marketplace, all shoppers have the opportunity to ‘make an offer’ for the items they desire. Offers can be made for every single item available on Grattify. To make an offer, shopper simply need to enter a reasonable price in the offer section, a visual meter will then show what the likelihood of the offer being accepted is?

If the offer meter is in the red section this shows that the likelihood of your offer being accepted is low

If the offer meter is in the orange section this shows that the likelihood of your offer being accepted is medium

If the offer meter is in the green section this shows that the likelihood of your offer being accepted is high

Offers have to be reviewed to ensure that offers submitted by shoppers is fair for the seller, grattify and the shopper to ensure all parties have a #grattifying experience

Offers can take up to 24 hours to be reviewed at busy times. In general we can expect to give you a response within the hour

At grattify we believe its not right to say NO hence we never decline an offer. If your offer is not accepted a counter offer will be made by a human at grattify to give you an indication of what a reasonable acceptable price may be, hence allowing you to either accept grattify’s offer or make a counter offer to grattify.

When your offer is accepted you will be notified by email and through your account management section. You will then be able to go through to checkout.

All products on our marketplace are made by designers situated all around the world hence each seller will indicate an estimated dispatch time for each item, this information can be found on the product page and reconfirmed during checkout. After dispatch the seller will provide shipping details and arrival times.

Please check the estimated dispatch times on your products summary. If you have not received a shipping confirmation email within a day or two of the estimated dispatch time please check your spam folder as it may be in there. Alternatively you can log on to your account to see your order status.

If your item has not been sent within a day or two of the estimated dispatch please contact us and we will speak to the designer on your behalf to find your delivery status. Once we know more information we will be in touch to update you.

As a marketplace, all items are sent directly from the business that created, designed or selected it. Our sellers are based around the world and therfore your item may come from any part of the world. Information on where you item is shipped from please check the items product page.

If an item has not yet been dispatched, it is possible to change or cancel an item or an order at no cost. To arrange this please contact us immediately. Please note: after midday on the day of dispatch it's unlikely that we will be able to cancel an order as the goods will already be out for delivery. If the item has been dispatched, you will need to return the item(s) after you receive them (see our returns policy).

If you have changed your mind and want to return all or part of your order please contact us within 28 days of receiving your order and we will inform you where to send the item back to as each product will have a different returns address.

We ask that items you wish to return are unused and are packed in their original packaging or a suitable equivalent in order to keep them in good condition for re-sale.

Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller).

We also highly recommend you use a signed-for delivery service with proof of postage and tracking. Please note that you will have to bear the direct cost of returning the product back to the seller.

We will issue your refund promptly once your returned items have been received by the seller.

Grattify strives to ensure that all goods arrive complete and without damage. If any goods appear damaged on delivery, you should refuse the goods and sign the courier's manifest as "damaged on delivery, item refused". If the goods appear superficially damaged (i.e. the packaging looks damaged) please accept the goods and sign the courier's manifest as "damaged on delivery". If it's apparent that goods are damaged after the courier has gone please report the fault to us with a full description of the problem and where possible photographic evidence.

We will contact the seller to inform them of the issue and they will arrange collection of the damaged goods and organise the dispatch of new goods or spare parts.

We host many different products on our website, sold by many different creative entrepreneurs . If you ordered more than one item then your order may occasionally be sold by different sellers and hence dispatched from more than one location and delivered using separate couriers. Please check your order confirmation email for details of delivery lead times for each item.

In the unlikely event that any items still do not arrive within the expected timeframe please contact us and we will resolve the issue.

The vast majority of our products are delivered around the world, however there are some areas that may take us longer to reach. For further details please see our delivery details page.

Please see your order confirmation email, this will tell you how long it takes for each items to get to you.

Unfortunately we do not run a pickup service from any of our locations. If you have concerns regarding delivery please contact us.

We do not currently have a retail store. We sell online which gives you more choices and the lowest possible prices

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HELLO WORLD!

We are currently undergoing beta testing.

Feel free to look around and tell us what you think. If you notice anything out of the ordinary, please let us know via live chat or emailing us at

[email protected]

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