Damaged or faulty items
If you notice that any of your items are damaged when you receive your delivery, please refuse the delivery and contact us to arrange re-delivery of a replacement.
If you discover after delivery that any items are damaged, please report this to us as soon as possible. The seller may require photographic evidence of damage before arranging the collection of your damaged items and to send you a replacement or issue a refund. If you choose to receive a replacement the seller will send you out another item. If you choose to receive a refund, we will refund you in full to your original payment method (your payment card or paypal account), including any delivery charges you paid if your whole order is being refunded.
We ask that you do not use the damaged items once you have discovered the damage and keep them in the best possible condition, and that you re-package them in their original packaging wherever possible.
Unwanted or incorrectly ordered items
If you have changed your mind and want to return all or part of your order please contact us within 14 days of receiving your order and we will inform you where to send the item back to as each product will have a different returns address.
We ask that items you wish to return are unused and are packed in their original packaging or a suitable equivalent in order to keep them in good condition for re-sale.
Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller).
We also highly recommend you use a signed-for delivery service with proof of postage and tracking. Please note that you will have to bear the direct cost of returning the product back to the seller. We will issue your refund promptly once your returned items have been received by the seller.
What you can’t send back.
Unfortunately, some items are non-cancellable and non-refundable:
- Perishable products (like food or flowers)
- Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramics
- Personal items sold with a hygiene seal (like cosmetics or underwear) where the seal is broken.
To avoid disappointment, please check whether an item is cancellable or non-cancellable before ordering.