Grattify - Seller FAQ

Frequently Asked Questions

(I'm Selling)

Yes we accept creative entrepreneurs from all around the world, If you have a special product with a unique story get in touch as we would love to hear all about it. If your product(s) meet our requirements we’ll make you an offer.

Yes, we work with designers and artists based around the world

In order to sell through, you will need to be registered as appropriate according to your turnover or size. However, you do not need to be a VAT registered business at the time of applying to sell with us. Apply to sell with us.

Absolutely not. Completing the form gives us the opportunity to hear more about your business and products, giving us the appropriate information about working with you. Should you be accepted onto our marketplace you can still decide not to join, but we’d love you to, as we believe theres something special about your products. So join and grow with us!

There is NO membership fee or length of contract. You just need to supply us with your wholesale prices with RRP and we will do the rest.

There is NO annual fees or membership fees. There is NO fees to pay to host your products on Grattify marketplace and no fees to pay when you have made a sale.

Unfortunately not. You’ll need to provide images of the products you would like to sell, either by giving us a website address where your photographs can be found (this can be your own site, or a link to an online photo sharing application such as Flickr or similar), or attaching them to an email and sending them to us.

No professional images are not required however product imagery is a key aspect to succeeding on our platform. Pictures say a thousand words so a good image will help sell products and maximize sales and profits. The best way to sell products is to let them sell themselve.

Sometimes we get overwhelmed with applications so it takes a little longer then usual to reply to everyone with a response so please bare with us and we will get in touch.

Other times, we may not have all the information we need to process your application and therefore this may have caused a delay. Please check you have provided all the information below:

  • Applied to sell with us by filling in the online form
  • Sent images of your products either through our website, or sending us links to images on external website ( links can be to your website or photo sharing sites)
  • Waited at least seven days since you sent us your product photography?
  • Ensured that your email spam and junk filters recognise as a safe contact so you can receive our email response
  • Please make sure you’ve completed all these steps. If you’ve done all of these and still not heard from us then please get in touch so that we can further your application

The new business team will be in touch with instructions of how to move forward and complete your membership with us.

A member of the team will be in touch to advise on the reason why.

If you have new products or updated photography, please do get back in touch with us and we will be happy to re-review your application. Please note that we require images of your updated range. There’s no need to fill in the application form again as we’ll have your details on record.

We will e-mail you after the payment has been authorised from the buyer's payment method. Grattify will email you order details, including shipping information. Sellers will be required to reply with delivery information and tracking details. Failure to do this may delay in payments being made within the 30 day period or order being cancelled.

After you confirm a shipment we deposit the money into your payment account within 30 days of confirming shipping details (provided the bank account information you have entered is valid)

Yes, everyone deserves a break! If you’re off to the seaside, shutting down over festive holidays, or simply need a little break, you can easily turn on 'Holiday Mode by contacting us and we will do the rest.


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